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Privacy, Delivery & Returns Policies

Read our privacy policies, delivery policies and returns policies for all online purchasing from Advanced Secure Technologies or Digital Secure Systems Limited.

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Advanced Secure with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

Advanced Secure collects your data so that we can:

• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.

When Advanced Secure processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Advanced Secure securely stores your data on our internal systems.

Advanced Secure will keep your data until requested to be removed.

Marketing: Advanced Secure would like to send you information about products and services of ours that we think you might find interesting.

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Advanced Secure from contacting you for marketing purposes.

What are your data protection rights?

Advanced Secure would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate.

You also have the right to request Advanced Secure to complete information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@www.advancedsecure.co.uk
Call us at: +44 (0) 29 2077 6800

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Advanced Secure uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Advanced Secure uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – Advanced Secure uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Advanced Secure sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Advanced Secure website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Advanced Secure keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Advanced Secure’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@www.advancedsecure.co.uk
Call us: +44 (0) 29 2077 6800

All products will be delivered within 21 days from the receipt of the order. If 21 days have passed and the product has not been delivered, please call us on +44 (0) 29 2077 6800 and quote your order number, product and date of order.

All products will be dispatched using a trackable signed for service by UPS.

Order Tracking is available by calling +44 (0) 29 2077 6800 and quoting your order number, product and order date. Please allow up to 24 hours for a response.

To cancel an order, Advanced Secure Technologies Ltd must be notified within 24 hours from placing the order.

Cancelled orders will be refunded within 7 days. Please see the Refund Policy below.

In the event of a product being damaged in delivery, please contact us or call +44 (0) 29 2077 6800 with the order number and condition of the product within 24 hours of receipt. Upon contacting us you will receive an authorization number for returns. Unauthorised returns may be refused or disregarded.

Damaged or defective items must be returned to the address below, securely packaged and wrapped, along with the returns authorization number. The product will be examined and tested after it has been received.

The postage of the return of faulty items will be reimbursed, up to the value of the original delivery charge. If an exchange is required on the damaged or defective item, you will not be charged again for delivery.

If we find the defect described, we will ship you a replacement for the defective item. Otherwise, the original item may be shipped back to you.

Goods returned for any other reason must be in pristine condition with labels attached and all original packing in tact. In order to return goods you must first contact us with the order number and return the goods within 7 working days from receipt of goods.

Advanced Secure Technologies Ltd will refund the purchased price of the item(s) excluding postage and packaging costs.

Advanced Secure Technologies Ltd reserves the right not to refund item(s) that are not returned in a re-saleable condition.

The postage of the return of faulty items will be reimbursed, up to the value of the original delivery charge. If an exchange is required on the damaged or defective item, you will not be charged again for delivery.

Unfortunately, we are not able to refund / replace any product that is personalised with the customer’s details unless faulty – please ensure details are correct before proceeding with the order.

We guarantee to refund any item you are not completely happy with when you return it to us by post, in a saleable condition within 7 days of receipt. Items should be returned new, unused, and with all labelling tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

Advanced Secure Technologies Ltd will refund the purchased price of the item(s) excluding postage and packaging costs.

Advanced Secure Technologies Ltd reserves the right not to refund item(s) that are not returned in a re-saleable condition.

All refunds will be credited to your original method of payment.

Unfortunately, we are not able to refund / replace any product that is personalised with the customer’s details unless faulty – please ensure details are correct before proceeding with the order.

Returns must be sent to our returns depot:

Advanced Secure Technologies Ltd
Eastern Business Park
St Mellons
Cardiff
CF3 5EA
United Kingdom

For more information please call +44(0)29 2077 6800 or email info@www.advancedsecure.co.uk.